A junior associate at a consulting firm is startled to realize that she may have accidentally sexually harassed a colleague during a passing conversation. She wonders if she was in the wrong and is left worried that her reputation and relationship with the person may be damaged. The case explores what to do when a workplace interaction goes awry, from both the victim and perpetrator perspective. The theoretical basis of the discussion relies on the .....more

The COVID-19 pandemic abruptly disrupted school education in India, prompting the Ministry of Education to repurpose DIKSHA, a pre-existing digital platform for teacher training, as the country’s primary channel for remote learning. The platform scaled rapidly, reaching millions of students and teachers, and emerged as a national success story in crisis-driven digital innovation. When schools fully reopened, the Ministry of Education faced a strategic .....more

The United Villages Children’s Foundation’s (UVCF) Gram Bhavishya Yojana (GBY) program focused on holistic child development and protection in semi-rural areas of India by empowering local communities. Through participating in the United Nations Water, Sanitation, and Hygiene (WASH) program, GBY aimed to provide safe and accessible toilets in schools in an effort to increase student enrolment. A UVCF volunteer program officer assigned to assess the .....more

The case of LinguaVerse LLP revolves around the unravelling of a promising entrepreneurial venture due to a misaligned partnership. The founder, Joseph Mathew, driven by a passion for cross-cultural communication, initially thrived with Jay Rai, a charismatic sales partner whose efforts helped the company scale rapidly. However, differing values and expectations around financial management, ethical business practices, and leadership styles soon caused .....more

Miland and his wife Deepika were new franchisees, having acquired a franchise under Quick Service Restaurant (QSR) Inc in 2022. Four months into their new business, Rob, the master franchisee for the region, visited the restaurant to assess its operations and discuss goals for the business. During the visit, Rob imposed stringent demands related to operational hours, billboard, new equipment, and ownership transfer. The professional discussion quickly .....more

The technical director of Diagnostico de Laboratorio Argentina (DLA), Mariana Vega, was responsible for ensuring that an average of 5,500 samples were processed at the lab daily. The samples had three sources: samples collected on-premises, samples sent from the 40 other DLA labs, and samples sent from external labs. The company had recently been experiencing long lead times and increased costs. Two large customers threatened to switch to competing .....more

Two entrepreneurial friends were planning a new business venture, Woodlot Carbon Collective (WCC), to capitalize on carbon offset markets in Ontario. They faced the dilemma of choosing between two paths: a collective marketing model for small woodlots, requiring minimal upfront investment, or a more capital-intensive pyrolysis project. The collective marketing model involved consolidating, verifying, and marketing carbon credits from numerous small .....more

Mohnish Gupta, an HIV-AIDS physician, left a government hospital position for a pivotal position at The Global Health Engine (GHE), an international organization renowned for coordinating and promoting scientifically based medical efforts on a global scale. GHE provided Gupta with career prestige and a comprehensive package that doubled his government salary, but the job was exhausting Gupta, jeopardizing his health, and robbing him of precious time .....more

In mid-2022, Simerneet Singh, founding and managing partner of Singh & Kaur Partners, a leading full-service law firm headquartered in Bangalore, India, faced mounting internal resistance after introducing a new group of non-legal professionals to drive practice development. Seeking to enhance collaboration and client management, the firm had also rolled out a data management tool designed to consolidate client and prospect information. However, .....more

In October 2024, an employee for the US financial technology company Gestrava Technology Corporation was feeling undervalued and facing challenges in communicating effectively with the senior management team due to a directive from his supervisor to be included in all communications. The situation escalated when a critical change was needed in the performance goal data that the employee had already submitted to the senior management team. The employee .....more