Fleet Feet Charleston, founded in 2013 by Chris and Amy Minkel, expanded from a single Mount Pleasant, South Carolina, store to four running-specialty shops. Guided by an employees-first, community-second, customers-third philosophy, it delivered expert gait analysis and local programs. Yet weekend wait times exceeded 30 minutes, lost-sale walk outs were rising, and high staff turnover threatened service consistency. Amid margin pressure from other .....more

Teaching note for product W45965.

Teaching note for product W43624.

Xiangzi Hotpot, a high-end Chinese restaurant brand established in 2015 in Toronto, Canada, had successfully attracted a large number of Chinese customers with its authentic Chengdu flavour and exquisite decor. The interior design replicated the traditional appearance of Kuanzhai Xiangzi in Chengdu, providing customers with an immersive cultural experience. However, with the intensification of market competition, especially in the social media space, .....more

Teaching note for product W44607.

Teaching note for product W45785.

Since the fall of 2023, the pediatrics department of the Second Affiliated Hospital of Nanjing Medical University experienced a rapid increase in patient volume due to frequent seasonal influenza outbreaks and cross infection among schoolchildren, resulting in a 36.6 per cent increase in September compared to August. Confronted with the overcrowded and noisy waiting room filled with crying children, and seeking to enhance the patient experience and .....more

In May 2022, Melissa Chow, director of investments at the Canada Infrastructure Bank, reviewed a funding proposal from ZAP, a Canadian EV charging company aiming to install 2,000 public chargers nationwide. With national zero-emission vehicle targets looming, the deployment of reliable, accessible charging infrastructure had become urgent. Chow faced a decision: how should the CIB structure a deal to accelerate the buildout of EV charging networks .....more

In October 2024, Crimson Orb Corporation faced a strategic dilemma as it evaluated the financial potential of its liquefied natural gas (LNG) projects. While these projects promised growth, General Manager Hiroshi Ishiba emphasized the need to align them with sustainability goals, raising concerns about environmental impact and the company’s carbon footprint. Tasked with finding a balanced approach, Takeshi Otani, the head of LNG operations, had to .....more

Teaching note for product W46148.