This case explores the transformation journey of Ireland’s Health Service Executive under Martin Curley, who spearheaded its digital transformation until 2023. Facing systemic inefficiencies, fragmented data systems, and resistance to change, Curley introduced a framework aimed at improving patient outcomes, reducing costs, and modernizing healthcare. Despite remarkable successes, Curley faced resistance. The case raises questions about driving change .....more

The technical director of Diagnostico de Laboratorio Argentina (DLA), Mariana Vega, was responsible for ensuring that an average of 5,500 samples were processed at the lab daily. The samples had three sources: samples collected on-premises, samples sent from the 40 other DLA labs, and samples sent from external labs. The company had recently been experiencing long lead times and increased costs. Two large customers threatened to switch to competing .....more

In December 2023, the founder and chief executive officer of Net-Health Pty. Ltd. (Net-Health) faced a pivotal strategic decision. Net-HealthData, the company’s digital health platform for managing gestational diabetes, had achieved traction across major hospitals in Australia but growth prospects were constrained and competition was intensifying. With gestational diabetes five times more prevalent in the United States, she saw potential for scale, .....more

Mohnish Gupta, an HIV-AIDS physician, left a government hospital position for a pivotal position at The Global Health Engine (GHE), an international organization renowned for coordinating and promoting scientifically based medical efforts on a global scale. GHE provided Gupta with career prestige and a comprehensive package that doubled his government salary, but the job was exhausting Gupta, jeopardizing his health, and robbing him of precious time .....more

In February 2025, a data scientist at Unity Health Toronto (UHT) faced a pressing challenge central to the hospital’s operational efficiency and financial stability. Tasked by the vice president of data science and advanced analytics, and the interprofessional resource team, the data scientist was charged with proposing an optimal size and skill mix for the nursing team at UHT’s St. Michael’s Hospital for the upcoming fiscal year (April 2025–March .....more

<div style="font-size: 0.97em; line-height: 1.4;"><p align="justify">In 2021, the pharmaceutical giant GlaxoSmithKline plc was considering going beyond its existing line of treatment drugs for HIV and AIDS and enter the pre-exposure prophylaxis segment of the market. The company would be competing against market leading brands by Gilead Science Inc. To position its products against competitors, GlaxoSmithKline plc had .....more

In February 2024, the co-founder of Now & Me, a fast-growing mental health start-up based in India, faced a crucial decision. As the company scaled from a supportive community platform to a full-service marketplace of mental health professionals, the co-founder identified a missing link: the lack of an entrepreneurial mindset among onboarded experts. She believed a revised performance management system could drive better engagement, professional .....more

Aurora Caddell, director of pharmacy at St. Lawrence Hospital (SLH), oversees pharmacy services and medication costs at the hospital. In April 2024, the senior leadership team mandated all programs to identify a minimum of 3 per cent cost savings without impacting service levels or access to patient care. After discussion with her management team, it seems to Caddell that the only viable opportunity to reduce costs without impacting service levels .....more

Bassano Corp. (Bassano), a mid-sized manufacturer of specialized wound care products, has recently undergone the implementation of a new enterprise resource planning (ERP) software. Due to poor project management, Bassano finds itself in full technological meltdown and has been unable to ship orders for two weeks. With pressure building inside and outside of the company, Bassano’s director of operations has been tasked with re-starting operations .....more

Mediversal Healthcare Private Limited (Mediversal) was founded in 2018 to provide health care to the underserved populations in Bihar, India. By May 2024, the founders wanted to sustainably grow its clientele base, attract investors, and fulfill the Mediversal mission of accessible health care for all Indian patients. They recognized the importance of positioning the Mediversal brand in the market, highlighting its differentiation, and providing superior .....more