The successful integration of information systems (ISs) in any merger and acquisition (M&A) was crucial for achieving the expected synergies of the transaction. This case described the journey of the merger of two telecom giants in India, Vodafone India Limited and Idea Cellular Limited, into Vodafone Idea Limited (Vodafone Idea), India’s largest telecom services provider at the time of the merger in August 2018. The case invited students to understand .....more

This case introduces students to McLuhan’s tetrad model through a structured learning experience. Before class, students read a mini-case exploring the Zoom videoconferencing software as an example of how to apply the tetrad’s four dimensions—enhancement, obsolescence, retrieval, and reversal—and listen to the author’s podcast about the use of algorithmic control in digital labour platforms. In class, students engage in a team-based exercise using .....more

In 2024, Infosys Limited was the second-largest company in India’s information technology software industry. Its software services offerings were diversified across different sectors, with a large part coming from exports. As required by India’s government, Infosys Limited applied Indian accounting standards in its preparation and presentation of financial statements. A senior analyst with an investment advisory firm in India, was asked to evaluate .....more

Zhejiang Ideal Technology Co. Ltd. (ZITC), a high-tech enterprise affiliated with Zhejiang University and Zhejiang University of Technology, was dedicated to system integration and software technology. Founded in 2005, ZITC provided informatization solutions for government and city agencies and design and engineering services for buildings with intelligence. As China’s health care informatization path became apparent, accompanied with strong policy .....more

On January 16, 2023, Cognizant Technology Solutions Corporation (Cognizant) appointed a new chief executive officer who was a former president of a key competitor. The US-based major multinational information technology company, with 70 per cent of its workforce in India, provided global consulting, technology, and outsourcing services with a focus on digital transformation across various industries. At the time, Cognizant was experiencing a high .....more

The Incognito Market was a notorious dark web marketplace that operated from 2020 to 2024, facilitating over US$100 million in illegal transactions. Founded by the enigmatic “Pharaoh,” this platform thrived by leveraging sophisticated trust-building mechanisms among criminals. However, in early 2024, Pharaoh executed an exit scam that evolved into an extortion scheme, threatening to expose user data unless ransoms were paid, highlighting the complexities .....more

In February 2023, J. Singh, founder of the YouTube channel Digital Vidya Kendra (DVK), faced a pivotal moment. Although the channel was renowned for its high-quality educational content, it struggled with financial constraints and stagnant subscriber growth, prompting Singh to diversify into entertainment content without prior market research or experience. This strategic pivot yielded initial positive indicators, including a 2.1 per cent increase .....more

Just a few months after the chief executive officer of Meta Platforms Inc. (Meta) announced the launch of Threads—Instagram’s text-based conversation app—Meta found itself embroiled in a major legal battle. In October 2023, a coalition of 33 states in the United States sued Meta, accusing the company of contributing to the youth mental health crisis. With a portfolio of ambitious and promising future projects, Meta needed to decide how to ethically .....more

Teaching note for product W41381.

TELUS Corporation (TELUS) issued Canada’s first sustainability-linked bond (SLB), in mid-June 2021. An SLB was a newer category of green bond that allowed companies to raise funds for general corporate purposes instead of specific environmental projects. This SLB supported TELUS’s sustainability journey and commitments, towards which it had made significant progress since setting its first climate targets in 2011. Building on this success, TELUS set .....more