Telstra and Digital Inclusion: Closing the Digital Divide in Australia
商品編號：W49186
出版日期：2026/04/27
再版日期：
商品來源：
商品主題：Information Systems; Sustainability
商品類型：Case (Field)
涵蓋議題：digital inclusion;digital divide;vulnerable populations
難易度：4 - Undergraduate/MBA
內容長度：14 頁
地域：Australia
產業：Information; Media & Telecommunications
事件年度：2024
Telstra Group Limited (Telstra), a major Australian communications company, supported a variety of initiatives aimed at bridging the digital divide and promoting digital skills, accessible connectivity, and technology. However, ensuring equitable access for all, including those in remote and Indigenous communities, was a significant challenge. The company’s December 2024 Chief Customer Advocate Report on Customer Vulnerability highlighted unmet demand for technology support for seniors, people with disabilities, individuals with low incomes, and regional customers. The team would need to determine how Telstra could better engage with these vulnerable groups and form additional partnerships to achieve its stated purpose of building “a connected future so everyone can thrive.”
教學手冊：Telstra and Digital Inclusion: Closing the Digital Divide in Australia - Teaching Note
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