The successful integration of information systems (ISs) in any merger and acquisition (M&A) was crucial for achieving the expected synergies of the transaction. This case described the journey of the merger of two telecom giants in India, Vodafone India Limited and Idea Cellular Limited, into Vodafone Idea Limited (Vodafone Idea), India’s largest telecom services provider at the time of the merger in August 2018. The case invited students to understand .....more

Since 2020, Amazon Inc. (Amazon), Google LLC (Google), Meta Platforms Inc. (Facebook) and Apple Inc. (Apple) had faced sweeping antitrust lawsuits from regulators in the United States and European Union that challenged the core of their business models. This case invites students to examine whether Big Tech’s market dominance represented innovation or systemic harm. With real-time legal developments—from Google’s court losses to Apple’s battles over .....more

On January 6, 2025, Karthik Ramakrishnan, founder and chief executive officer of Armilla AI (Armilla), a Toronto-based start-up offering AI assurance, warranties, and insurance, faced a critical strategic decision. With growing demand for responsible AI and limited internal capacity, he needed to determine how to position the company for growth in a fast-evolving, high-stakes market. Should Armilla focus on a single product line or continue pursuing .....more

In June 2023, senior executives at Meta Platforms Inc. (Meta), Canada’s largest social media company, were deciding how to respond to the Canadian government’s passage of Bill C-18. The bill would legally obligate Meta to pay a portion of its profits to independent media organizations, reflecting the government’s belief that social media companies should contribute more substantially to the well-being of small media groups. Along the way, Meta executives .....more

In 2025, the founder and chief executive officer of Trusona, a cybersecurity solutions provider based in Scottsdale, Arizona, United States, was eager to recruit and train new entry-level candidates to strengthen the Trusona talent pipeline. As demand for cybersecurity services increased, clients sought innovative ways to fend off cyber criminals, who seemed to be always one step ahead of their targets. To remain effective and successful, Trusona .....more

This case introduces students to McLuhan’s tetrad model through a structured learning experience. Before class, students read a mini-case exploring the Zoom videoconferencing software as an example of how to apply the tetrad’s four dimensions—enhancement, obsolescence, retrieval, and reversal—and listen to the author’s podcast about the use of algorithmic control in digital labour platforms. In class, students engage in a team-based exercise using .....more

In 2021, following accusations that social-media companies were censoring conservative viewpoints through actions like the suspension of President Donald Trump’s accounts after the January 6 United States Capitol attack, Florida and Texas passed separate laws restricting social-media companies’ ability to moderate platform content. NetChoice LLC (NetChoice), a trade association representing several large social-media companies, sued to block both .....more

In June 2024, OpenAI Inc. (OpenAI) was facing a strategic dilemma regarding the future of DALL·E, its image generation tool powered by artificial intelligence (AI). Amid growing public concerns over deepfake technology, particularly its potential to spread misinformation and violate individual privacy, OpenAI implemented a ban on generating photorealistic images of real people. However, the company was unsure whether it should continue to uphold .....more

Zhejiang Ideal Technology Co. Ltd. (ZITC), a high-tech enterprise affiliated with Zhejiang University and Zhejiang University of Technology, was dedicated to system integration and software technology. Founded in 2005, ZITC provided informatization solutions for government and city agencies and design and engineering services for buildings with intelligence. As China’s health care informatization path became apparent, accompanied with strong policy .....more

On January 16, 2023, Cognizant Technology Solutions Corporation (Cognizant) appointed a new chief executive officer who was a former president of a key competitor. The US-based major multinational information technology company, with 70 per cent of its workforce in India, provided global consulting, technology, and outsourcing services with a focus on digital transformation across various industries. At the time, Cognizant was experiencing a high .....more