This case explores the challenges faced in 2021 by Mohamed Khaled, head of localization at the Water and Electricity Corporation (WEC), a government entity in the energy sector headquartered in Doha, Qatar. Specifically, the case study portrays the impact of changes to important national strategic policy on workforce localization, also known as Qatarization. The policy of Qatarization has gone through many phases of development since the first legislation .....more

In March 2023, Brigadier General Alex Fink and the United States Army Enterprise Marketing Office (AEMO) faced one of the toughest recruiting challenges in modern US history. Despite a US$335 million annual marketing budget, the Army had missed its 2022 recruitment target by 15,000 soldiers—the largest shortfall in decades. With shifting cultural attitudes toward work, identity, and service, traditional patriotic appeals no longer resonated with Generation .....more

On the morning of May 2, 2025, a recently elected councillor in Regina, Saskatchewan, prepared to make her way to City Hall. Having run a strong campaign that earned her a seat in the November 2024 municipal election, the councillor now faced one of the most consequential decisions of her term: a final council vote on whether to proceed with public water fluoridation in Regina or reverse course. What was truly in the best interest of Regina’s citizens: .....more

In August 2025, India was facing an unprecedented trade policy crisis when the United States imposed a 25 per cent tariff on Indian imports across the pharmaceuticals, textiles, and electronics sectors. India’s Commerce Minister Piyush Goyal defiantly declared that India will not “bend the knee,” marking a critical inflection point in bilateral relations and global economic diplomacy. With India supplying 47 per cent of US generic drug prescriptions .....more

In July 2023, Alberta Dental Service Corporation (ADSC), a non-profit organization that administered publicly funded dental benefit programs on behalf of the Government of Alberta, became the victim of a double-extortion ransomware when data regarding 1.47 million individuals and dental service providers was copied to an outside location and data found on the ADSC’s system was encrypted, making it unusable. The leaked data included personal banking .....more

The US Transportation Security Administration (TSA) was responsible for ensuring transportation safety, especially with air travel. Between 2015 and 2019, TSA came under scrutiny for its use of behaviour detection as part of a risk-based process of security screening. Security officers were expected to observe passengers and rate them based on 92 risk indicators, sending passengers who were deemed high risk to secondary screening. False positive screening .....more

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In January 2025, the Brihanmumbai Municipal Corporation (BMC) banned the use of wood and charcoal-fuelled ovens in commercial bakeries and eateries as part of the Mumbai Air Pollution Mitigation Plan. While the ban was aimed at curbing pollution, it triggered strong opposition from multiple stakeholders, including street vendors, small businesses, and consumers, who feared economic hardship, job losses, and the erosion of Mumbai’s street food culture. .....more

In 2023, the chief innovation officer of the City of Boston, in the US state of Massachusetts, was trying to determine the best approach for the integration of generative artificial intelligence (GAI) into the city’s workflows. Based on his research findings on GAI, he was preparing to advise the City of Boston’s mayor, a progressive leader who was focused on innovation and equity. As part of his presentation to the mayor, the chief innovation officer .....more

Created to foster innovation within public services, NIDO—the innovation lab of the Belgian federal government—aimed to encourage experimentation and the development of innovative solutions. While it had been responsible for notable initiatives such as the Network Innovation program, the Federal Innovation Award, and Gov Buys Innovation, in September 2023, NIDO faced significant challenges, including the lack of a well-defined mission or strategic .....more