Third Wave Coffee (TWC) was established Bengaluru, India, in 2016. In 2024, the company had 114 outlets in different regions of India. Though TWC increased its revenue manifold due to rapid expansion, the operational efficiency remained poor compared to the competition. Most stores lost money, and investors were concerned about the firm’s future. The founders roped in a professional CEO, Rajat Luthra, a quick-service restaurants industry veteran, .....more

The successful integration of information systems (ISs) in any merger and acquisition (M&A) was crucial for achieving the expected synergies of the transaction. This case described the journey of the merger of two telecom giants in India, Vodafone India Limited and Idea Cellular Limited, into Vodafone Idea Limited (Vodafone Idea), India’s largest telecom services provider at the time of the merger in August 2018. The case invited students to understand .....more

In October 2023, Darshini, a grassroots initiative founded to support the education and empowerment of visually impaired individuals in Tamil Nadu, reached a pivotal moment in its organizational evolution. From its humble beginnings offering recorded readings and volunteer-led academic support, Darshini had grown into a trusted community-based social venture. Over two decades, it enabled more than 600 visually impaired individuals to access higher .....more

In March 2022, the head of HR at P.N. Gadgil Jewellers Ltd., based in Sangli, India, was facing a dilemma. She was deliberating about the future of the company’s six-month performance improvement plan (PIP) initiative, which was created to support underperforming sales executives. The PIP label triggered anxiety among employees who saw it as a prelude to being dismissed them from the organization. The company’s goal was to positively rebrand the plan .....more

In January 2025, Kabeer Biswas—the founder of Dunzo, India’s first hyperlocal delivery platform and an early mover in the quick-commerce segment—joined the new quick-commerce vertical of Flipkart Pvt. Ltd. (Flipkart), Flipkart Minutes, which was backed by Walmart Inc. (Walmart). Dunzo’s business had just unravelled under financial strain and operational missteps, despite early traction and marquee investors such as Reliance Retail Ltd. (Reliance) .....more

West Bengal State Electricity Distribution Company Limited (WBSEDCL) faced challenges in managing its day-to-day cash requirements. Substantial cash was often blocked in receivables from domestic customers and regulatory deferrals. The company regularly took short-term loans from banks to meet its day-to-day needs, resulting in a debt-trap that the company wanted to avoid. WBSEDCL considered offering a cash discount to domestic customers for expediting .....more

Meenakshi Joshi, a certified financial planner in India, was deciding which stocks to recommend to her risk-averse, income-seeking retired clients. For these types of portfolios she often sought stocks that paid regular dividends. Then, in April 2023, the state government of Gujarat officially mandated the payment of dividends—the first such mandate in India—and seven state-owned enterprises (SOEs) became ideal candidates for dividend investing. The .....more

In January 2025, the managing editor and chief executive officer of Megatherm Induction Limited faced a critical enterprise-level decision. A year after the Kolkata, India company was listed on India’s National Stock Exchange for Small and Medium Enterprises platform at a premium over its issue price, shareholder expectations had intensified—particularly regarding operational transparency, efficiency, and scalability. As a mid-sized induction heating .....more

Supplement for product W45727.

In October 2025, the newly elected president of Hotel Association Uttarkashi in the beautiful yet fragile landscape of Uttarkashi, India was grappling with the region’s economic and environmental challenges. Uttarkashi’s tourism-driven economy was highly dependent on a narrow six-month window (May to November) aligned with pilgrimage to sacred sites. The surge in tourists during this peak period tended to drive short-term profits, but it also overburdened .....more