Teaching note for product W46438.

SmartICE Sea Monitoring & Information Inc. was a work-integrated social enterprise operating in Northern Canada. The organization provided sea ice monitoring tools that combined Inuit knowledge with advanced technologies to improve safety, travel, and economic development in Arctic communities. In late 2021, as demand for its services was growing, the organization was considering how to sustainably scale operations without compromising its not-for-profit .....more

In July 2023, Alberta Dental Service Corporation (ADSC), a non-profit organization that administered publicly funded dental benefit programs on behalf of the Government of Alberta, became the victim of a double-extortion ransomware when data regarding 1.47 million individuals and dental service providers was copied to an outside location and data found on the ADSC’s system was encrypted, making it unusable. The leaked data included personal banking .....more

Teaching note for product W44816.

Dr. Jay Jayson, an orthodontist, had recently completed renovating the waiting area of his office and now needed to decide whether he should also renovate the treatment areas. He considered the advantages and disadvantages of his current clinic setup: he thought that the reception environment was comfortable, and that the patients felt confident in the treatment and process, but he was concerned about the impact on patients of any delays in care. .....more

Teaching note for product W26090.

Presentation for product W26091.

Teaching note for product 9B17M148.

In early summer 2012, Brookfield Residential Properties Inc. (Brookfield), a Calgary-based residential property developer with holdings throughout North America, had an opportunity to develop a vacant site in the inner-city community of Scarboro, in the southwest quadrant of Calgary. Brookfield did not own the site but was working with the landowner to request that the city of Calgary rezone the site from single family to Direct Control to allow a .....more

Alberta Ballet, composed of the Alberta Ballet professional dance company and The School of Alberta Ballet, had experienced remarkable success in North America and Europe. However, in 2014, it faced a set of unique problems. Demand for performances from the company had grown so significantly that it was no longer able to accommodate all requests, especially from smaller markets in Alberta. Coupled with increasing demand, operations were fragmented .....more