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| IntelePeer's AI Revolution: Enhancing Benevis LLC's Patient Call Experience - Teaching Note |
| 作者姓名：Neha Mittal, Munir Mandviwalla |
| 商品類型： | 商品編號：W44944 |
| 出版日期：2025/08/28 | 內容長度：8 頁 |
Teaching note for product W44943.
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| IntelePeer’s AI Revolution: Enhancing Benevis LLC’s Patient Call Experience |
| 作者姓名：Neha Mittal, Munir Mandviwalla |
| 商品類型：Case (Field) | 商品編號：W44943 |
| 出版日期：2025/08/28 | 內容長度：11 頁 |
In the fall of 2024, Frank Fawzi, CEO of IntelePeer Cloud Communications LLC (IntelePeer), a conversational AI platform provider based in Dania Beach, Florida, implemented an innovative idea of using generative artificial intelligence (AI) to enhance the operations of Benevis LLC (Benevis), a dental practice management services provider. Despite previous success with IntelePeer’s solutions, Benevis hesitated, citing concerns about patient frustration, .....more
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| Emtec: Culture, Acquisitions, and Co-Innovation as the Upstream Future for Midmarket Firms - Teaching Note |
| 作者姓名：Munir Mandviwalla, Larry Dignan, Laurel Miller, Bertrand Guillotin |
| | 商品編號：W33455 |
| 出版日期：2024/02/13 | 內容長度：14 頁 |
Teaching note for product W33454.
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| Emtec: Culture, Acquisitions, and Co-Innovation as the Upstream Future for Midmarket Firms |
| 作者姓名：Munir Mandviwalla, Larry Dignan, Laurel Miller, Bertrand Guillotin |
| 商品類型：Case (Field) | 商品編號：W33454 |
| 出版日期：2024/02/13 | 內容長度：10 頁 |
<p align="justify">In 2022, Emtec Inc., an information technology and digital services firm located in Florida, was at a critical juncture. The company had seen immense success as a hardware reseller and managed services provider to government agencies and midmarket companies in the US. But Dinesh Desai, the founder and former chief executive officer, was concerned about decreasing profit margins and intensifying competition in the .....more
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| Meta: Digitally Transforming Workforce Management at Scale and with Agility - Teaching Note |
| 作者姓名：Laurel Miller, Munir Mandviwalla, Larry Dignan |
| | 商品編號：W33550 |
| 出版日期：2023/08/08 | 內容長度：7 頁 |
Teaching note for product W33549.
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| Meta: Digitally Transforming Workforce Management at Scale and with Agility |
| 作者姓名：Munir Mandviwalla, Laurel Miller, Larry Dignan |
| 商品類型：Case (Field) | 商品編號：W33549 |
| 出版日期：2023/08/08 | 內容長度：8 頁 |
In March 2020, as COVID-19 was declared a pandemic, Atish Banerjea, the chief information officer of Meta Platforms Inc. (Meta) was tasked during a high-stakes senior management meeting with moving the company online. Banerjea knew that the future growth of Meta was dependent on talent and digitally enabling workers. He wondered how he was going to digitize Meta’s office-centric culture, in which almost all recruitment, onboarding, and workforce management .....more
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| IBM Newco: A High-Stakes Spinoff Amid a Battle of the Tech Titans |
| 作者姓名：Bertrand Guillotin, Theodore L. Hill, Munir Mandviwalla, Julianne Sellin |
| 商品類型：Case (Field) | 商品編號：W33970 |
| 出版日期：2023/05/09 | 內容長度：9 頁 |
<p align="justify">Two months after his January 1, 2021, appointment as chief executive officer (CEO) of NewCo, the code name for the soon-to-be spun off managed infrastructure services portion of International Business Machines Corporation (IBM), Martin Schroeter was faced with the daunting prospect of creating a distinct strategy and identity for a huge company in a very short time frame. Announced on October 8, 2020, by IBM’s CEO, .....more
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| IBM Newco: A High-Stakes Spinoff Amid a Battle of the Tech Titans - Teaching Note |
| 作者姓名：Bertrand Guillotin, Theodore L. Hill, Munir Mandviwalla, Julianne Sellin |
| 商品類型：Note | 商品編號：W33971 |
| 出版日期：2023/05/09 | 內容長度：8 頁 |
Teaching note for product W33970.
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| Alexion: Digital Co-Innovation Accelerating the Application of Analytics - Teaching Note |
| 作者姓名：Larry Dignan, Laurel Miller, Munir Mandviwalla |
| | 商品編號：W28561 |
| 出版日期：2023/02/16 | 內容長度：9 頁 |
Teaching note for product W28560.
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| Alexion: Digital Co-Innovation Accelerating the Application of Analytics |
| 作者姓名：Larry Dignan, Laurel Miller, Munir Mandviwalla |
| 商品類型：Case (Field) | 商品編號：W28560 |
| 出版日期：2023/02/16 | 內容長度：8 頁 |
Alexion Pharmaceutical Inc. (Alexion), founded in 1992, was a biotechnology company that focused on therapeutics for rare diseases. As the company grew, it sought to scale operations to serve a growing number of patients and their families worldwide. The search began for an innovative, forward-thinking, strategic information technology leader to spearhead the effort. In 2015, George Llado was hired as senior vice-president and chief information officer. .....more
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