IntelePeer’s AI Revolution: Enhancing Benevis LLC’s Patient Call Experience
商品編號：W44943
出版日期：2025/08/28
再版日期：
商品來源：
商品主題：Information Systems; Strategy
商品類型：Case (Field)
涵蓋議題：artificial intelligence;generative AI;healthcare
難易度：4 - Undergraduate/MBA
內容長度：11 頁
地域：United States
產業：Information; Media & Telecommunications
事件年度：2024
In the fall of 2024, Frank Fawzi, CEO of IntelePeer Cloud Communications LLC (IntelePeer), a conversational AI platform provider based in Dania Beach, Florida, implemented an innovative idea of using generative artificial intelligence (AI) to enhance the operations of Benevis LLC (Benevis), a dental practice management services provider. Despite previous success with IntelePeer’s solutions, Benevis hesitated, citing concerns about patient frustration, data privacy, and efficiency risks. Furthermore, early implementation revealed challenges, including fragmented internal data, organizational silos, and regulatory constraints. With unproven technology, a vulnerable Benevis customer base, and a critical client relationship at stake, Fawzi faced a tough call: Should he push for a full-scale rollout despite the risks or scale back to preserve client trust, knowing it might limit some market opportunities?
教學手冊：IntelePeer's AI Revolution: Enhancing Benevis LLC's Patient Call Experience - Teaching Note
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