Teaching note for product W49186.

Telstra Group Limited (Telstra), a major Australian communications company, supported a variety of initiatives aimed at bridging the digital divide and promoting digital skills, accessible connectivity, and technology. However, ensuring equitable access for all, including those in remote and Indigenous communities, was a significant challenge. The company’s December 2024 Chief Customer Advocate Report on Customer Vulnerability highlighted unmet demand .....more

In December 2024, Humanitix Ltd. (Humanitix), an Australian not-for-profit ticketing platform, was planning its 2025 expansion into the UK. Founded to challenge industry norms of high fees and poor service, Humanitix donated 100 per cent of its booking fee profits to charity. It also invested heavily in digital accessibility, which garnered praise from disability advocates. As it prepared to open an office in Edinburgh, the team needed to craft a .....more

Teaching note for product W49113.

Teaching note for product W43743.

Spreadsheet to accompany product W43743.

Avodah Global (Avodah) was a social enterprise headquartered in Brisbane, Australia, with manufacturing operations in Cambodia. Co-founders Liz Henderson and Karine Emanouel had a vision to provide safe employment, vocational training, and long-term career opportunities for at-risk women and survivors of human trafficking. They positioned Avodah as a socially responsible alternative to traditional garment manufacturers. However, as Avodah scaled, .....more

In December 2022, Steve Noakes, Board Chair of Binna Burra Lodge Ltd, Queensland, Australia learned that they had received government funding of AU$18 million to reconstruct the Lodge and cabins lost in the 2019 bushfires. The timeframe was tight for this major re-build which would need to adhere to a safer, more sustainable, and fire-resistant materials. They were also committed to re-building with a stronger Binna Burra spirit that would include .....more

Teaching note for product W36504.

Innovation in aged care offers opportunities to create positive and inclusive change. Globally, healthcare systems are realizing the importance of customer-focused care, especially, when funding is limited. Residential aged care providers have traditionally focused on ensuring the health and safety of their residents. However, there are opportunities to address residents’ needs and enhance their well-being without compromising their health and safety. .....more