Negotiating Pain and Agony Role A: The Professor
商品編號：W47464
出版日期：2026/02/10
再版日期：2026/04/27
商品來源：
商品主題：General Management/Strategy; Organizational Behaviour/Leadership
商品類型：
涵蓋議題：negotiation, conflict management
難易度：5 - MBA/Postgraduate
內容長度：4 頁
地域：India
產業：
事件年度：2023
While driving his car after a routine hospital visit, Professor Rakesh Kapoor accidentally hit the scooter of Simmy Varma, who he assumed was taking a wrong turn without using her indicator. Although Kapoor was not speeding, his car veered out of control, and the collision caused Varma severe injuries, including hip and thigh fractures and facial trauma. She found herself in the hospital just a few days before she was supposed to leave for a well-paying job in Abu Dhabi.
Overwhelmed by the tragedy and hampered by his incapacity to speak the local language, Kapoor tried to help by contributing toward Varma’s medical bills. However, Varma’s family interpreted this action as an admission of guilt. Kapoor was reluctant to visit or interact personally, fearing legal ramifications, professional implications, and neighbourhood animosity. Varma, meanwhile, was emotionally, physically, and financially broken. Because she was her family’s main provider, the accident had jeopardized both her future and her family’s way of life. She was furious, in agony, and trying to make sense of Kapoor’s silence.
As both sides considered legal action, the matter became more dire. While Varma’s family worked on a lawsuit, Kapoor considered a counterclaim. Although both had experienced consequences, neither side believed that they were totally responsible. How could they come to an agreement that would meet both parties' needs?
教學手冊：Negotiating Pain and Agony - Teaching Note
補充材料：