The case describes the journey of Associated Capsules Group World (ACG World) in implementing initiatives to bring about diversity and inclusion (D&I) within the organization. Nikita Panchal, global head of talent and organizational development at ACG World, was given the responsibility for improving D&I in 2020. She began with a vision of bringing about a change where inclusion would become the norm instead of a stand-alone activity. The case elaborates on ACG World’s D&I journey within a male-dominated manufacturing industry. It outlines the key initiatives that were implemented, which stemmed from the formation of five workstreams: community; capability building; processes and policies; associate life cycle; and communication. The case allows for a critical review of ACG World’s journey and considers ways to build a strong case for D&I to bring on board senior leaders.
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