Worxogo: Nudging for High Employee Performance
商品編號：W36254
出版日期：2024/03/05
再版日期：
商品來源：
商品主題：Human Resource Management; Information Systems
商品類型：Case (Field)
涵蓋議題：Algorithmic Nudging
難易度：4 - Undergraduate/MBA
內容長度：10 頁
地域：India
產業：Information; Media & Telecommunications
事件年度：2022
Based on their extensive consulting and advisory experience in large-scale consulting transformations for various large enterprises, Ramesh Srinivas and his colleagues at Worxogo Solutions Pvt. Ltd. (Worxogo) in Bengaluru, India, had launched an artificial intelligence (AI)–based nudge platform called Nudge Coach in 2017 to change employees’ behaviour positively and voluntarily so as to bolster team performance. The platform’s self-learning AI engine had been designed based on insights from behavioural sciences and popular motivation theories. It featured deep-learning algorithms that understood individual motivations and provided personalized coaching tips, appropriate challenges, and rewards. The platform was presented as a coach that could help employees manage their performance.
By 2023, Worxogo had garnered numerous clients and accolades for its platform’s novelty and efficacy in improving employee performance and organizational outcomes. However, Worxogo had implemented its platform predominantly for a limited set of functions, such as sales and data-centre operations, characterized by well-defined lead and lag performance metrics. Clients, buoyed by the platform’s success, began encouraging the Worxogo team to extend the nudge-based performance-improvement system to other functions and domains.
Thus, Srinivas, Worxogo’s chief executive officer, faced a dilemma in August 2023of whether to continue to focus on Nudge Coach’s limited existing functions or to explore appropriate nudge-based outcomes for tasks without clear lead and lag performance indicators. His other challenge was to determine how organizations and individuals could measure the effectiveness of nudges in improving performance without clear short-term outcomes. Which approach would Srinivas take to respond to these challenges?
教學手冊：Worxogo: Nudging for High Employee Performance - Teaching Note
補充材料：