SAP’s global approach of Pledge to Flex was the foundation for hybrid working for its employees. The approach empowers employees to balance when, how, and where they work best, considering business requirements and local legislation. The organization’s people leaders co-developed a model with their team that considers customer and partner-specific needs. The case also describes SAP’s strategic move in establishing the Future of Work (FoW) organization to continually evaluate and innovate in this direction. The case raises the following questions: How does a large multinational company with a research and development centre in India decide on a hybrid model? How does a large multinational with a presence in several countries introduce a change plan conceived in the global corporate office, what are the challenges to this approach, and will it impact people’s experience and turnover? How much customization should be allowed? Will the true shift come with frequent assessment, experimentation, and application as per the changing needs?
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