Edmonton Opera's Balanced Scorecard: The Art of Performance
商品編號：W31631
出版日期：2023/03/17
再版日期：
商品來源：
商品主題：General Management/Strategy
商品類型：Case (Field)
涵蓋議題：balanced scorecard;strategic development;financial and non-financial measures;strategic response to a pandemic
難易度：4 - Undergraduate/MBA
內容長度：12 頁
地域：Canada
產業：Arts; Entertainment; Sports and Recreation
事件年度：2021
The mission of Edmonton Opera Association (Edmonton Opera), a not-for-profit arts organization founded in 1963, was to bring the community together through meaningful artistic experiences. In 2017, when Edmonton Opera developed a strategic plan, it incorporated this mission into the plan and used it as the basis for a new direction for the next five years. Unfortunately, the COVID-19 pandemic in 2020 changed the way Edmonton Opera carried out its mandate, and as a result, it had to suspend the implementation of the 2017–2022 strategic plan. But with a return to pre-pandemic operations in late 2021, Edmonton Opera’s management and board members were eager to restore the original five-year strategic plan, and the board was eager to assess the strategic initiatives and effectiveness of Edmonton Opera's mission. The plan had, at its core, the four dimensions of the balanced scorecard system—finances, customers, learning and growth, and internal business processes—but management would have to devise their own balanced scorecard measures.
教學手冊：Edmonton Opera's Balanced Scorecard: The Art of Performance - Teaching Note
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