In April 2022, the chief executive officer (CEO) of Agilus Work Solutions (Agilus) was considering how to handle the future of work at the company. With the company’s employees having worked primarily remotely since the beginning of the COVID-19 pandemic in March 2020, he wondered if now was the time to bring them back to the office. If so, would employees return to the office full-time, or was a hybrid model preferable? With employees having conflicting viewpoints on the issue, the CEO knew that whatever option was chosen would need strong justification and to be skilfully communicated to Agilus’s employees from coast to coast.
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