Pete Anderson, the general manager of Mumbai Dairy Company, is facing several difficult but related challenges. Revenues and profits at the Mumbai, India–based joint venture are in decline. At the same time, worker strikes and disruptions across India have become a major issue. Internally, employees seem to be unmotivated and many—particularly Anderson’s direct reports—appear to be taking him for granted. Employees blame seasonal conditions as the cause of waning performance. Others are complaining that their compensation is too little given the contributions they are making. Anderson needs a plan of action for his upcoming meeting with his Singapore-based boss.
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