Benevento Foods: When the Rubber Hits the Dough
商品編號：9B15D014
出版日期：2015/09/29
再版日期：2015/09/29
商品來源：Ivey
商品主題：Entrepreneurship; International Business; Operations Management
商品類型：Case (Field)
涵蓋議題：Root cause analysis, quality issues, control processes, culture, fishbone diagram, Five Whys, 8Ds of Problem Solving
難易度：4 - Undergraduate/MBA
內容長度：8 頁
地域：United States
產業：Manufacturing;
事件年度：2014
For the past 30 years, the president of Benevento Foods, a food processor located in northern New York State, has overseen unprecedented growth. In June 2014, the family-owned company has 90 full-time employees and provides baking mixes and bases to both small stand-alone bakeries and national grocery chains across the United States. It has plans to expand distribution to Mexico and Japan and to develop new product lines, especially for gluten-free items. However, it faces a serious quality failure: one of its customers has discovered pieces of rubber in the latest delivery of baking mix. Is this an isolated event or indicative of a bigger issue? Is it symptomatic of a poor quality culture, lack of accountability on the shop floor and/or a misallocation of resources? What can be done to solve the current problem and make sure it does not happen again?
教學手冊：8B15D014;
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