您選擇的商品

Nestle: A Social Media Nightmare (A)

Jana Seijts; Benjamin Bigio

商品編號:9B10M103
出版日期:2011/03/28
再版日期:2011/08/22
商品來源:
商品主題:General Management/Strategy; International Business; Information Systems
商品類型:Case (Pub Mat)
涵蓋議題:Public Relations;Crisis Communication;Social Media;Food and Beverage
難易度:4 - Undergraduate/MBA
內容長度:12 頁
地域:Switzerland
產業:Manufacturing
事件年度:2010

As the largest food and drink company in the world, Nestle S.A. prided itself on a solid reputation built over the past 150 years. On March 17, 2010, the chairman of the board of directors was surprised by a YouTube video created by the environmental activist group Greenpeace. The graphic and provocative video criticized Nestle for its use of palm oil in Nestle products. It helped Greenpeace make a bold statement: Nestle products were leading to deforestation and the extinction of orangutans. Within 24 hours, the video had more than 100,000 views and anti-Nestle campaigns quickly emerged on Facebook, Twitter, and other social media networks around the world. At the same time, Greenpeace activists dressed up as orangutans and protested at Nestle’s headquarters and factories in Europe. Activists urged the company to stop sourcing palm oil from companies that destroy forests in the process. Considering the popularity and force of social media, how should Nestle react to the YouTube video?

教學手冊:Nestle: A Social Media Nightmare - Teaching Note
補充材料: