The vice-president at a large investment firm has discovered that some clients have taken significant losses and determines that it was due to the actions of one of the firm's investment advisors. He has no choice but to terminate this advisor's employment with the firm and must determine how to communicate with and maintain the relationships with these clients. The supplement, Greentree Investment Corporation (B), product 9B04C016, continues with the situation and looks at dealing with angry customers.
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