Mondex is a "smart card" application which can be used as a payment mechanism - much like cash, or debit/credit cards - to pay for small, everyday items. This case describes the development and implementation of the Mondex stored value payment system. The Mondex Canada consortium includes the major Canadian financial institutions, led by Royal Bank and Canadian Imperial Bank of Commerce. Mondex has been undergoing a lengthy trial in the city of Guelph, Ontario. The director of marketing for Mondex Canada is faced with a rather large implementation challenge: planning and managing the roll-out of Mondex to the rest of the country. (A sequel to this case titled Mondex Canada (B), case 9A98E022, is available. A technical note on "smart card" technologies (9A98E020) is also available.)
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