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Bell Canada: Network Installation Coordination (NIC)

Alexander Mikalachki; Francine Crawford

商品編號:9A98C010
出版日期:1998/09/22
再版日期:2010/01/25
商品來源:
商品主題:Organizational Behaviour/Leadership
商品類型:Case (Field)
涵蓋議題:Team Building;Human Resources Management;Job Satisfaction;Management of Change
難易度:4 - Undergraduate/MBA
內容長度:12 頁
地域:Canada
產業:Information; Media & Telecommunications
事件年度:1998

The new manager of the network installation coordination section had just met with her management team for the first time. The meeting did not go well as it appeared to have no direction, purpose, or resolutions. The new manager's successful history of process improvement management had prompted her move into the new position. She needed to mould the existing group into a functional team with common goals, objectives and purpose as quickly as possible. In order to accomplish this goal she must determine the factors leading to effective performance and to develop a course of action.

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