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Sandalias Finas de Cuernavaca S.A.: Total Quality Management (A)

Henry W. Lane; John Kamauff; David Ager

商品編號:9A95C018
出版日期:1995/08/17
再版日期:2010/12/02
商品來源:
商品主題:International Business; Organizational Behaviour/Leadership
商品類型:Case
涵蓋議題:Quality Control;Organizational Change;Management Systems;International Business
難易度:4 - Undergraduate/MBA
內容長度:17 頁
地域:Mexico
產業:Manufacturing
事件年度:1989

The president and owner of a small sandal factory realizes that if his company is to survive in the long-run, the manufacturing operation would need to become more efficient. Relaxed tariff barriers had increased the level of foreign competition in the country, particularly in the footwear industry. He had recently attended a seminar on total quality control (TQC) sponsored by the local trade association. Despite the potential benefits of TQC and its record of past successes, John was uncertain whether the Mexican employees would be able to implement TQC, a system that appeared to be based on different norms and values than those of Mexican workers.

教學手冊:Sandalias Finas De Cuernavaca S.A.: Total Quality Management (A) and (B) - Teaching Note
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