Third Wave Coffee (TWC) was established Bengaluru, India, in 2016. In 2024, the company had 114 outlets in different regions of India. Though TWC increased its revenue manifold due to rapid expansion, the operational efficiency remained poor compared to the competition. Most stores lost money, and investors were concerned about the firm’s future. The founders roped in a professional CEO, Rajat Luthra, a quick-service restaurants industry veteran, .....more

Los Borrachos was a specialty bar in Seoul, South Korea, with the unique vision of creating an intimate gathering place that celebrated sparkling wines and European-style dishes. While the bar generated enough revenue to cover its monthly expenses, it fell short of providing significant income for its co-founders. To fulfill their vision for Los Borrachos, the co-founders need to determine how to attract more of Los Borrachos’ target clientele and .....more

The small Filipino Canadian family business Frontier Foods Canada Ltd. was started in Calgary, Alberta with deep roots and a strong commitment to the family’s cultural heritage. By 2024, the business had grown from its start in the family’s garage into a successful and renowned food producer in Canada and was considering expansion. The company was facing critical operational challenges such as production management and a high employee turnover rate. .....more

Carlsberg Breweries A/S, a global brewing leader based in Denmark, aimed to reduce the environmental impact of traditional draught beer systems, which contributed to carbon dioxide (CO2) emissions through the use of CO2 tanks and the transportation of heavy steel kegs. Carlsberg developed the DraughtMaster system, which replaced CO2 tanks with recyclable plastic kegs, reducing emissions but raising concerns about plastic waste. In late 2021, Carlsberg’s .....more

In the fall of 2024, Anna Arrivo began her role as the student cafe executive officer of Saxbys Coffee Inc. cafe at Temple University’s Fox School of Business location in the United States. A marketing major with a keen interest in operations, Arrivo quickly faced her first challenge: she noticed that students were leaving the cafe line due to long wait times, missing their chance to order during the brief breaks between classes. Observing that most .....more

In October 2024, the chair and chief executive officer (CEO) of George Weston Limited (GWL), was reviewing the draft environmental, social, and governance (ESG) reports of GWL and its operating companies, Loblaw Companies Limited and Choice Properties REIT. As the fourth generation to lead the 142-year-old family-controlled business, the CEO was focused on creating generational value and promoting a stakeholder perspective that addressed the needs .....more

<p style = "color:rgb(197,183,131);"> <strong> AWARD WINNER - The Case Hub Case Writing Competition 2024 </strong> </p><br>Starting in 2024, the United Arab Emirates company Agthia Group UAE launched a new inorganic growth strategy by acquiring a series of market-leading companies. By 2025, the company had accomplished its mission to become the market leader in the food and beverage industry of the Middle East .....more

On March 19, 2024, the founder, managing director, and chief executive officer of Zomato Limited (Zomato), India’s leading food-delivery platform, introduced a new feature: Pure Veg mode—serviced by a dedicated Pure Veg fleet, distinguishable by their green uniforms and delivery boxes—for customers who followed a strictly vegetarian diet. This fleet would deliver exclusively from restaurants that served only vegetarian dishes, ensuring that there .....more

In January 2024, an account manager at Devos National Bank was reviewing a request for a $35,000 long-term loan and a $20,000 working capital loan for Malibu Restaurant, a diner located in Centralia, Ontario. The funds were needed to build an outdoor patio for the diner, which would improve its capacity and further bolster the community atmosphere that the owner had curated. While the owner was extremely driven, the account manager was hesitant to .....more

The Mayflower Cafe and Restaurant (Mayflower), established in 2018 in Chennai, India, grew rapidly under the leadership of chief executive officer Tejasvi Suresh Bala. By 2024, the business had expanded to include eight units in Chennai and Pondicherry, along with a boutique hotel, Hotel Aura & May Kitchen and Bar. However, customer satisfaction had declined, as noted in an August 2024 audit report. The consultant Bala hired identified issues .....more