In 2025, Zomato—India’s leading food delivery platform—faced a channel conflict with its restaurant partners, represented by the National Restaurant Association of India. The conflict arose after Zomato launched its quick food delivery app, Bistro, which partners perceived as unfair competition due to private-label offerings and Zomato’s control over customer data. The company had to decide whether to scale back, negotiate with partners, or continue .....more

Teaching note for product W48804.

On February 24, 2023, the High Court of Delhi, India ruled against granting an injunction on Ujoy Technology Private Limited to stop using of the term “Bolt” as its trademark. The request was launched by Bolt Technology OU, an Estonian company that offered electric ride-sharing services. Bolt argued that its extensive presence in the global market helped the “Bolt” trademark gain a significant and substantial reputation that extended to India through .....more

Teaching note for product W46983.

Jatinder Gill, an Indian immigrant, opened the vegetarian restaurant Veg World India in Barcelona. He gained rich culinary experience in Europe for 15 years before opening the restaurant in 2007. His personal beliefs and choices played an important role in the business. His business grew handsomely. In 2023, his partner in the restaurant decided to part ways. Gill needed a significant amount of money to buy back his partner’s share. This was possible .....more

Teaching note for product W37452.

Uno Minda Ltd. (Uno Minda) was a leading manufacturer of automobile components for original equipment manufacturers (OEMs) of vehicles running on an internal combustion engine. The Indian company had a strong relationship with automobile manufacturers and long-standing international partners for joint manufacturing of auto components. The Indian market was rapidly adopting electric vehicles (EVs). In November 2021, Uno Minda was determined to establish .....more

Teaching note for product W35234.

In early 2018, WhatsApp—the cross-platform messaging and Voice over Internet Protocol (VoIP) service—began testing its WhatsApp Payments (Payments) service, designed to enable digital payment transactions in India. By late 2020, the platform had rolled out the initial launch of its Payments feature within India, with the National Payments Corporation of India agreeing to a staggered launch. However, despite the number of Payments users increasing .....more

Teaching note for product W32678.