The head nurse at the Clearbrook Diabetes Centre (CDC) faced mounting pressure to improve patient outcomes in light of rapidly advancing diabetes technologies. For years, CDC had relied on manual data collection during in-person consultations, overlooking new tools such as continuous glucose monitors and nutrition apps. Seeing the potential for a centralized, multi-user system to transform the care CDC provided its patients, DeMille sought guidance .....more

Teaching note for product W46502.

Presentation to accompany product W46502.

In 2019, Starbuck Corporation (Starbucks) launched Deep Brew, a platform driven by artificial intelligence (AI) designed to enhance personalization, optimize operations, and manage inventory across its vast global retail network. By leveraging AI, Starbucks aimed to improve customer engagement, streamline store efficiency, and strengthen its data-driven decision-making. However, the adoption of Deep Brew introduced significant challenges, including .....more

Teaching note for product W43339.

This exercise explores the operational and strategic challenges faced by Philanthropy Insight (PI), a Canadian non-profit organization founded by Emily Hayes, which aims to provide donors with information to make informed giving decisions. Despite significant growth in website traffic, PI struggles with chronic underfunding, leading Hayes to continually finance the deficit from her personal savings. The case delves into PI’s data management issues, .....more

Teaching note for product W41292.

Presentation to support product W41292.

Presentation to accompany product W41376.

Presentation to accompany product W39501.