A highly progressive and award-winning regional museum is trying to create a comprehensive balanced scorecard. The case shows the linking of causally related performance measures that support the museum's strategic vision and mission.

This case describes the creation of the Juno Beach Centre in France, located where Canadian troops hit the Normandy beach on D-Day. The centre honours and explains Canada's role in the Second World War. It also has a section on contemporary Canadian culture and society. Canadian D-Day veterans, with help from the next generation, formed the Juno Beach Centre Association (JBCA) in the 1990s to raise funds for a museum that would highlight the country's .....more

Theatre Calgary was a non-profit performing arts organization in Calgary, Canada. In its 2002/03 season, it faced a financial crisis that nearly ended in bankruptcy. It survived the crisis and made many changes to its budgeting and control systems to solve some of the deficiencies that had led to the financial difficulties. As the president prepares for a board meeting, the board of directors want to know if the current budgeting and control systems .....more

Alberta Theatre Projects (ATP) was a performing arts non-profit organization. It enjoyed a strong brand recognition as a socially liberal organization in a community with strong conservative values. With funding from the Alberta Performing Arts Stabilization Fund, ATP had paid down its accumulated deficit and expected to emerge from debt in 1999. However, in the 1998/99 season it lost over $400,000. By later 1999, ATP's accumulated deficit reached .....more

In June 2005, the Ontario Science Centre (OSC) was in the midst of the "Agents of Change" renewal plan - a $45 million, five-year project aimed at refreshing a third of the centre's exhibit halls. With more than 600 exhibits in 11,000 square metres of exhibit space, the OSC has been communicating science and technological ideas in an interactive way since it opened in 1969. Throughout its history, the OSC has conceived, designed and .....more

A journalist with the Financial Post, had been given information that a collection of paintings recently donated to the nation had been valued well above market value. Disputing the appraisal would raise objections from many influential people, but the journalist felt a responsibility to attempt a systematic appraisal of the collection. Data on the art in the collection (all by the Canadian painter James W. Morrice) as well as comprehensive data on .....more

The McIntosh Gallery, a not-for-profit organization, faces a marketing problem. The volunteer promotion director has the task of finding ways to increase awareness and attendance to the Gallery within a very tight promotional budget. A limited amount of market research and related information should help students to come to their recommendations for the future.

The London Regional Children's Museum is engaged in a fund-raising campaign in order to move from temporary cramped facilities to an owned, large building. The needed million-dollar plus goal has been roughly half achieved. The case describes the museum and the environment in which it is seeking funds. The director is attempting to design a campaign to reach private donors.