Indigenous voices and greater stakeholder interests, along with a serious focus on international comparability, need to be a real part of the standards oversight conversation.

The traditional working world was lost to the pandemic, so move forward by focusing on employee output and value rather than where and when people work

Despite the hype, metaverse marketing isn’t a fad that brand strategists can ignore. Here are 6 mistakes to avoid when entering the emerging virtual world marketplace.

Ukrainian president Volodymyr Zelensky is a skilled actor, but that’s not what makes him an invaluable leadership role model for his people and the rest of our troubled world.

With three stints as a corporate leader under his belt, retired Newfoundland businessman Keith Collins offers advice on how to helm an organization

Employee conflict costs the global economy billions annually. Here’s how to use it to fuel learning and innovation.

This article aims to help organizations invest wisely in virtual competence by first explaining how this requires the development of three capabilities: virtual self-efficacy, virtual social skill, and virtual media skill. It then highlights concrete actions that managers can take to help ensure that virtual work meets its potential in their organizations. One key finding in the authors’ research is that people develop virtual competence through experience .....more

We all occasionally hear comments potentially driven by intolerance or bias. They often come without warning, sometimes from someone you really like. This article is about how to react. Research suggests that managers and employees alike are often loath to tackle uncomfortable topics. However, when formal company programs discourage bias, but everyday interactions allow or even encourage it, bias lives on. The good news is that the small everyday .....more

According to the authors’ experience as consultants with Kearney’s Proposition and Customer Experience Labs, companies frequently fall prey to a costly fallacy—the notion of an “average” customer. But the reality is that some 20 per cent of an institution’s customers typically contribute around 80 per cent of total value. To get the most out of existing customer pools, companies should consider adopting a value-based customer segmentation approach, .....more

Innovations in digital technologies, lightweight materials, sustainable energy sources, and social trends like carsharing and ridesharing are converging to create an unprecedented level of connected and, eventually, autonomous mobility solutions that will revolutionize personal transportation. This innovation is ushering in a new ecosystem of mobility experiences, which will potentially play a much bigger role than brands when it comes to determining .....more