IndiGo Meltdown: Crew Rostering Under New FDTL Rules
商品編號：W48160
出版日期：2026/05/12
再版日期：
商品來源：
商品主題：Operations Management; Strategy
商品類型：Case (Pub Mat)
涵蓋議題：airlines;service operations;operational crisis management;strategy under uncertainty;IndiGo;FDTL;crew rostering;aviation;operational stability;regulatory constraints;service operations;airline management;transportation;flight disruptions
難易度：4 - Undergraduate/MBA
內容長度：13 頁
地域：India
產業：Transportation and Warehousing
事件年度：2025
InterGlobe Aviation Limited (IndiGo), India’s largest airline by passenger volume and domestic market share, faced a severe operational crisis in early December 2025 after it cancelled more than 300 flights over two days, disrupting operations at major airports and attracting intense regulatory and media scrutiny. The airline operated a low-cost carrier model characterized by high aircraft utilization and tightly planned crew schedules. In November 2025, revised flight-duty time limitation (FDTL) rules introduced by India’s aviation regulator significantly constrained pilot availability, creating a growing mismatch between IndiGo’s crew capacity and its expanded winter flight schedule.
On December 4, 2025, IndiGo’s chief executive officer (CEO) confronted an urgent decision about how to stabilize operations while complying with the new regulatory regime. With regulators demanding a recovery roadmap and passenger confidence eroding, the CEO had to evaluate alternative strategic responses, including accelerated crew hiring, temporary schedule reductions, regulatory engagement, and investments in rostering systems. Each option involved trade-offs between safety, cost, operational reliability, and the airline’s long-term competitive position in India’s highly concentrated domestic aviation market.
教學手冊：IndiGo Meltdown: Crew Rostering Under New FDTL Rules – Teaching Note
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