Faubourg: Maintaining Art de Vivre Despite Employee Turnover
商品編號：W44751
出版日期：2025/09/03
再版日期：
商品來源：
商品主題：Human Resource Management; Operations Management
商品類型：Case (Field)
涵蓋議題：employee retention;service operations
難易度：4 - Undergraduate/MBA
內容長度：10 頁
地域：Canada
產業：Accommodation & Food Services
事件年度：2024
While Anthony Point was pursuing his MBA, a heart-to-heart with his father, Franck Point, revealed the pressing staffing challenges gripping Faubourg Bakery and Cafe in Vancouver. Franck had founded Faubourg in 2010, and the small French bakery and cafe chain had emerged as a beacon of French authenticity under his meticulous curation. Its immersive experience, from delectable food to enchanting ambiance, sought to whisk customers away to the heart of Paris. But now the looming departure of crucial team members, compounded by the aftermath of the COVID-19 pandemic, thrust Franck and Anthony into a dilemma. Faced with the challenge of employee turnover, they implemented strategic moves—hiring seasoned individuals, nurturing social bonds, and injecting fresh vitality through innovative engagement initiatives. But Franck was unsure of what else he could do to lower turnover and increase retention.
教學手冊：Faubourg: Maintaining Art de Vivre Despite Employee Turnover - Teaching Note
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