Manappuram Finance Limited (Manappuram), a leading Indian non-banking financial company, faced a strategic human resource dilemma. Traditionally, Manappuram differentiated itself within India’s hyper-competitive finance sector by exclusively building talent internally through well designed and robust learning and development programs. In the face of strong competition and increasing regulatory and technological demands, however, Manappuram’s growth plans were straining the capacity of the company’s internal talent pipeline. Should Manappuram stick to its internal talent development model, which had thus far controlled costs and fostered employee loyalty? Or should the company bring in outsiders with ready skills and fresh perspectives to meet its urgent needs? This case sets the stage for students to analyze the build-or-buy decision from financial, cultural, and strategic perspectives and to identify the best path forward for the case protagonists.
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