In the spring of 2024, suicide prevention non-profit organization Samaritans of Singapore (SOS) was looking forward to the future. With its CEO’s impending retirement, succession planning had become imperative. If the organization wanted to grow rather than plateau, it would need ongoing strategic leadership and organizational transformation, with a particular focus on fostering cohesion and collaboration between staff and volunteers. SOS had to consider the challenges and strategies associated with unifying a diverse workforce and managing change amid growing societal demand for mental well-being. The organization needed a plan that would strengthen its volunteer-driven operational model while maintaining its core mission and community-oriented ethos as a non-governmental and charitable organization.
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