In June 2023, Aaron Hendrikx, owner and founder of BackRoads Brews + Shoes (BackRoads) wanted to evaluate opportunities to solve the store’s seating capacity issues. The store’s success in recent years had led to customers entering the store on busy nights with no room available for them to sit in the dining section. Aaron considered extending the store, rearranging the store’s layout, or maintaining current operations. He wanted to ensure that he would make a decision that would satisfy his existing customers and promote further growth in the future.
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