In late 2023, Sylvia Mackay, founder of New Beginnings Architecture, found herself facing a challenging dilemma. Isabelle Goodwin, a junior associate who had joined the firm in 2022, had shown significant talent and potential. However, she quickly earned a reputation for her combative demeanor, straining her relationships with her colleagues and mentor. The situation escalated when Mackay received a call from a trusted subcontractor, Miriam Collins, who was the interior designer on Goodwin's project. Goodwin had yelled at Collins during a meeting, leaving the designer angry and the firm's reputation for professionalism bruised. How was Mackay going to handle this talented yet problematic employee?