A year had passed since implementing digitalization of the direct lending process at Small Industries Development Bank of India (SIDBI), and the committee gathered on January 2, 2023, to reflect on its success and identify any issues. During the meeting, the team discovered that some businesses faced issues with loan sanctioning due to the need for relaxation of certain policies. Because the system-driven processes were based on standard procedures, the committee faced a dilemma in how to handle these relaxations. Although the system was automated, there were still certain areas that required manual interventions. As a result, the team deliberated whether SIDBI should move toward hyperautomation.
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