In March 2023, the founders of the Strategic Human Resource Leadership Journey were reviewing the program’s great success across India since its launch in 2004. The initiative was intended to develop and prepare India’s HR leaders for the future. With a strategic business focus, it instilled enduring personal and professional transformations in the program’s participants. However, the outbreak of the COVID-19 pandemic in 2020 induced unprecedented changes for the program and across the world. The result was a shift toward a mix of physical and digital offerings, referred to as a “phygital” context. The program’s architects recognized that there was a compelling need to modify the design of the initiative. In 2021–22, they offered a three-phase hybrid model that aimed to capture the best of both the physical and digital formats. However, participants lamented the lack of emotional connection and opportunities to develop deep relationships. How could the program leverage the new technology of the “phygital” world but sustain the emotional quality of the in-person residential format?
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