Led by iconoclastic founder and chief executive officer Torstein Hagen, Viking River Cruises, Inc. (Viking) had revolutionized river cruising and established a leading market share in that segment of the cruise travel industry. In 2022, the firm chose to enter the fast-growing expedition segment of the industry with two newly constructed ships. It faced a critical strategic question: could Viking’s proven formula in river and ocean cruising convey a competitive advantage in the expedition segment as well? Viking had to decide how to position itself in this segment and whether to scale up quickly in advance of projected demand growth.
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