Team Building Across Diversity
商品編號：W32277
出版日期：2023/03/20
再版日期：
商品來源：
商品主題：Human Resource Management; Organizational Behaviour/Leadership
商品類型：Case (Field)
涵蓋議題：gender;diversity;human resources;performance
難易度：4 - Undergraduate/MBA
內容長度：4 頁
地域：Canada
產業：Finance and Insurance
事件年度：2016
The case highlights the challenges encountered by a corporate life and health insurance leader while dealing with an underperforming employee, Tina Smith, in 2016 in Toronto, Ontario. It provides an overview of the process involved in performance management, including steps associated with exiting an employee from an organization. The protagonist in this case, Alexandra Thorn, also encountered challenges in her working relationship with Smith. Thorn was a lesbian and was open about this fact with her team and clients. Smith felt that in sharing information about her sexuality, Thorn jeopardized her business relationship with their clients; consequently, Smith suggested that Thorn not accompany her to meetings with clients in their Southwestern Ontario region, which included a large, traditional farming community. During a client meeting, Thorn witnessed Smith displaying inappropriate behaviour that stemmed from Smith’s implicit bias and discomfort with diversity. After Thorn reported her concerns to the company’s human resources (HR) partner, however, she was informed that the incident did not warrant intervention. As a values-based leader aligned with the organization’s commitment to diversity and inclusivity, Thorn had to consider how to proceed.
教學手冊：Team Building Across Diversity - Teaching Note
補充材料：