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Chengdu Research Base of Giant Panda Breeding: Queueing Challenges

Meng Zhang, Kaixuan Qin, Jing Chen, Shilei Yang

商品編號:W31852
出版日期:2023/12/09
再版日期:
商品來源:
商品主題:Operations Management; Strategy
商品類型:Case (Field)
涵蓋議題:queuing;giant panda;tourism experience
難易度:4 - Undergraduate/MBA
內容長度:14 頁
地域:China
產業:Other Services
事件年度:2019

The Chengdu Research Base of Giant Panda Breeding was a world-renowned giant panda research institution and tourism destination and had successfully attracted millions of tourists since its opening. The surge in tourists, however, had also increased pressure to provide a tourist-friendly experience, and long wait times generated more complaints than any other issue. Tourists experienced long queues at the ticket offices and at the entrances of the panda house and delivery room, which greatly impacted their experience. Moreover, long queues also created other issues, such as managing crowding and the negative impacts on the giant pandas’ emotional and psychological health as a result of the noise generated by tourists waiting in lines.

教學手冊:Chengdu Research Base of Giant Panda Breeding: Queuing Challenges - Teaching Note
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