Oil and Natural Gas Corporation Ltd.: No Alternative
商品編號：W31052
出版日期：2023/07/28
再版日期：
商品來源：
商品主題：Human Resource Management; Organizational Behaviour/Leadership
商品類型：Case (Field)
涵蓋議題：crisis management;organizational learning;leadership;COVID-19
難易度：5 - MBA/Postgraduate
內容長度：16 頁
地域：India
產業：Mining; Quarrying; and Oil and Gas Extraction
事件年度：2020
In March 2020, the Government of India announced a nationwide lockdown to prevent the spread of COVID-19. Only organizations deemed to be working in essential services were allowed to continue operating. This lockdown lasted until May 2020, during which time companies faced transportation restrictions, supply chain issues, and staffing challenges, among others. Despite this, Oil and Natural Gas Corporation Ltd. (ONGC) managed to achieve crude oil production and profits similar to the previous year. However, the company battled crises both onshore and offshore as it fought to care for its employees and their families amid lockdown conditions.
Two years later, the organizational stress and personal toll exacted by the nation’s lockdown still haunted the group. However, while the events had been traumatic and arduous, they also offered potential lessons for the company, something that the management team was interested in. What capabilities had aided the company during the lockdowns? ONGC’s Human Resources Director, Dr. Alka Mittal, wanted to understand how employees had coped and managed during the lockdowns so she could formulate a future-oriented “People Strategy Plan” to combat potential similar future crises. However, she was also worried that revisiting such intense experiences could bring strong negative emotions to the forefront and increase employee stress, thereby decreasing morale and job satisfaction. ONGC’s management needed to determine how best to handle the situation so that it could prepare for future crises without damaging its existing relationship with employees.
教學手冊：Oil and Natural Gas Corporation Ltd.: No Alternative - Teaching Note
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