The India-based company Baobab Clean Technologies was founded in September 2011 with a business model based on the premise of safety and sustainability for electronic waste. The company facilitated the disposal of computers and electronic products for consumer and trade channels. It refurbished and sold products with a bundle of services like point-to-point delivery, installation, warranty, and support. Sales had started improving during the COVID-19 pandemic, and the protagonist was considering the way forward into the next level of growth. The case revolves around the application of various concepts related to business-to-business marketing, including value creation, value delivery, channel positioning, and marketplace equity.
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