A former investment banking professional had her eureka moment when she noticed instances of assaults on single women travelling alone in taxi cabs at odd times of the day. The prevalence of these instances led her to begin a safe cab service run by women for women—Taxshe Services Pvt. Ltd. (Taxshe), located in Bengaluru, India. In March 2020, the initial wave of the COVID-19 pandemic began in India, and a lockdown was announced as a preventive measure. Taxshe, whose customers mainly comprised working women and school-going children, faced a significant challenge, as the sudden changes and stringent restrictions brought on by the lockdown precipitated a substantial drop in the need for cab services. Taxshe’s founder contemplated the company’s dilemma and consulted people from across her wide network of personal and professional acquaintances. How could she keep Taxshe up and running in spite of the restrictions brought about by the COVID-19 pandemic? What value-added specialty services could Taxshe offer as a cab service during the pandemic that would benefit society at large?
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