Bengaluru Airport began an expansion project worth US$2 billion in 2018, but by mid-2020 COVID-19 had severely impacted the aviation industry and reduced passenger volume at the airport by half. Although the airport’s leadership team had detected the crisis early and taken swift action, with no cure for the virus in sight business continuity and staff safety were in jeopardy. The next board meeting was in August 2020, less than seven weeks away, and the pandemic threatened to derail the expansion plans. Among other pressing questions the leadership team had to address—including whether to continue with the expansion plan, reduce its scope, or delay it—was whether they had done enough throughout the crisis to inspire confidence.
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