In 2012, Mountain Equipment Co-op, a members-only Canadian consumers’ co-operative that sold outdoor recreational gear and clothing, underwent a major revamp of its strategic focus, which involved a change of its logo. The shift was away from the co-operative's core, outdoors-focused customer base to a wider target group that included urban and rural customers who were new to outdoor sports. The change was significant and the co-operative realized that many of its core customers—all of whom were shareholders—were upset by the shift in strategy and logo change. Mountain Equipment Co-op needed a communications plan to ease the transition.
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