SF Express Group Co. Ltd. (SF Express) was a leading express delivery and logistics solutions provider in China. In May 2017, SF Express became involved in a dispute with the logistics-tracking platform Cainiao Network Technology (Cainiao), which was controlled by Alibaba Group Holding Limited. SF Express and Cainiao were the two largest players in China’s express delivery market. The dispute, which involved an SF Express–affiliated smart package locker company that declined a data-sharing request from Cainiao, caused SF Express and Cainiao to sever their ties over proprietary data and cybersecurity. This severance caused significant disruption to China’s e-commerce sector. After regulatory intervention, both parties agreed to resume sharing data for the time being and had to negotiate a resolution to their data dispute within 30 days. The chief information officer of SF Express needed to come up with an immediate solution to the dispute as well as a long-term data strategy for SF Express.
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