Sogeti, a global leader in providing technological services chooses to invest in a social collaboration platform for its employees with a view towards bringing about business transformation. Partnering with IBM, the company launched “TeamPark.” After the implementation, the company’s central challenge was to encourage employee engagement levels and how to increase utilization of the platform. A further issue: Should the platform be opened up to clients and other stakeholders? There was a lot of deliberation around the way the community should be created – should it be restricted or open? If the company decided to open its information-sharing platform with its clients, how should it manage the issues of security and trust?
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