The Chartered Bank of Canada

John S. Haywood-Farmer; Richard Dean; Koren Volk

商品編號：9B07D006
出版日期：2007/02/26
再版日期：
商品來源：Ivey
商品主題：Operations Management
商品類型：Case (Field)
涵蓋議題：Consumer Relations;Services;Quality Control
難易度：4 - Undergraduate/MBA
內容長度：16 頁
地域：Canada
產業：Banking
事件年度：1988

The assistant administrative officer in a branch of a chartered Canadian bank, is trying to decide how to give good service. The case describes ten incidents. The central issue is when and how the bank's procedures should be set aside and when they should be followed.

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