After spending many months developing and testing a new tracking and reporting program called CDXP, an end-user with the Department of Agriculture's Food Production and Inspection Branch in Alberta, Canada, must decide on an action plan to convince his superiors at Agriculture Canada, the Corporate Information Systems group and poultry processors to adopt this program. Though the program provides for more timely and accurate reporting of poultry condemnation statistics, a number of issues must be addressed. These include ongoing application support training, national rollout, and stakeholder resistance.
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